Shipping


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Returns Policy:

By purchasing products or services provided by LH Electronics LLC, You, the Customer, agree to the following policies: To return your product, you should mail your product to DJI Spare Parts. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return and Refund Policy; DJI Spare Parts it’s dedicated to provide an excellence customer experience, we will do everything within our capacity to ensure our customers are 100% satisfied with their purchase. All unopened products may be returned within 15 days of purchase or the date that you received you order. In order to return any product you need an approved Return Authorization Number (RMA) number obtained by emailing djispareparts@gmail.com. In order to receive an RMA number, please have your sales receipt ready, a representative will respond to your RMA request within 24 business hours. Returned merchandise must arrive at DJI Spare Parts no later than 10 days after we provide you with a Return Authorization Number (RMA). All returned or exchanged items must be in brand new condition, in their original box, and must include all original packing material, blank warranty cards, manuals, documents, and all accessories. Items that have been activated, previously flown, used, or show any sign of wear will not be accepted. Items received that do not meet these requirements will not be accepted. At the sole discretion of DJI Spare Parts, exceptions may be made to this policy with a minimum 25% re-stocking fee. Items deemed DOA might be exchanged within 14 days of the purchase receipt date at the discretion of DJI Spare Parts for the same model or manufacturer's equivalent model. AFTER THIS PERIOD ALL WARRANTY REQUESTS MUST BE DIRECTED TO THE MANUFACTURER. A pre-paid shipping label or reimbursement for return shipping charges may be provided on DOA item exchanges. Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will promptly notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. THE WARRANTY ON PRODUCTS DOES NOT COVER, AND DJI SPARE PARTS IS NOT RESPONSIBLE IN ANY WAY, FOR DAMAGE TO OTHER EQUIPMENT DUE TO A FAILURE OF A COMPONENT. DJI SPARE PARTS IS NOT RESPONSIBLE IN ANY WAY FOR THE USE, MISUSE, OR ANY INJURY OR DAMAGE TO PERSONS OR PROPERTY FROM USE OF ANY EQUIPMENT PURCHASED ON OUR SITE. DJI SPARE PARTS DOES NOT PROVIDE ANY WARRANTIES WHATSOEVER AND DEFERS TO THE MANUFACTURER FOR ANY COMPLAINTS/WARRANTIES/GUARANTEES AS MULTICOPTER WAREHOUSE, LLC DOES NOT MAKE, MANUFACTURE, OR FABRICATE ANY OF THE PRODUCTS FOUND HEREIN UNLESS SPECIFIED.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.